- Admin
- #891
They're legendary. Our account is in my name but the wife pays it. We can't get it changed. My daughter who works for the company couldn't get it changed! I've got no understanding of why they have this particular business practice.Now, personally I'm with Virgin Media and like it - their interface is far better than Sky (IMO), however, I was particularly interested to read this given my sister's experience:
Virgin Media investigated over contract cancellations - BBC News
My sister's story - her MiL passed away last September. She got onto them to notify them to cancel the contract, only to be asked for password details and such like, so eventually transferred the account to her name. She then continued to battle to get the contract cancelled, with on one occasion being asked "is your mother in law sat with you?" - NO, SHE'S DEAD FFS!
Having given them a deadline to sort things out and refund her the cost of the services since her death, they didn't meet it so she complained to the Ombudsman. They gave VM a deadline to respond with an offer, with a few minutes to spare they did so with a derisory offer that didn't even cover the amount paid - then got abusive when my sister said to try again with a proper offer.